Everything you need to run the shop, get paid faster, ship every order, answer every text, sell anywhere and lead your team.
Centrx replaces the spreadsheet, the invoicing app and the texting tool with one panel your whole team can use.
Every customer's history on one page.
Every profile carries a complete timeline of orders, payments, messages, signatures and notes, so anyone on your team can pick up where the last person left off.
- One timeline across orders, payments and messages
- Tags, notes and contact preferences
- Email and SMS consent tracked on every profile
- Find anything with Ctrl K
Orders from first click to final signature.
Create an order in seconds, pull items straight from inventory, and choose shipping, pickup or a meetup. Every order shows what's paid, what's due and what happens next.
- Shipping, pickup or meetup / dropoff
- Items from inventory with live availability
- Refunds and cancellations kept to managers by default
- Every order lands on the customer's timeline
Orders
Send a link. Get paid by card or PayPal.
Send a secure payment link by text or email. Customers pay by card or PayPal, and the order, the receipt and their timeline update on their own.
- Stripe, PayPal and Square on every plan
- Link an inventory item: reserved while open, sold when paid
- Deactivate a link and the item goes back on sale
- Receipts sent automatically
Inventory built around what you sell.
Sneakers need sizes, jewelry needs karats, furniture needs dimensions. Build categories with exactly the fields you need, and snap photos straight from your phone.
- Categories and fields builder with 11 field types
- Industry templates to get started fast
- Your own statuses, from Available to On hold
- Table, gallery and compact views with per-field filters
Inventory
Deliveries and meetups, step by step.
For deals done in person, Centrx walks your team through every dropoff on their phone: arrive, collect payment, capture a signature and proof, done.
- Pay in full, a % upfront or a dropoff fee
- A customer payment page that always shows what's due
- Cancellation policy and signature agreement per business
- Proof photos on every order
Print labels straight from the order.
Buy and print shipping labels from the order, with the address already filled in. Track every shipment from label to doorstep in one list.
- Create labels right from the order
- Ready to ship, in transit, delivered and exceptions at a glance
- Connect Shippo, EasyPost or ShipStation
- No label limits on any plan. Postage is billed at your provider's discounted carrier rates
Shipping label
Label created- From
- Harbor & Pine · Portland, OR
- To
- Leo Park · Austin, TX
- Service
- UPS Ground · 3 days · $9.84
- Tracking
- 1Z 999 AA1 0123 4567 84
Email and texts, only to people who said yes.
Email and SMS campaigns with consent built in, plus a shared inbox for every conversation. Add a messaging pack when you're ready to send.
- Audiences count only opted-in customers, and show who's left out and why
- Unsubscribe links and STOP replies handled for you
- Night-time guard for texts: send at 9 am instead
- Live results for deliveries, opens, clicks and bounces
Fall restock
One inbox for every conversation.
Emails and texts land in the same place, next to the customer's orders, payments and timeline. Reply from your own address, and your team always knows who has it.
- Connect your Gmail, Outlook or other email, free on every plan
- Email and text threads in one view, filed under the customer
- Send from your own domain with Business Email, set up with a few copy-and-paste steps
- Assign a conversation, leave an internal note, reuse saved replies
- Replies pick up the order they're about, so nobody asks twice
Inbox
Reminders and follow-ups that send themselves.
Set a trigger, a wait and an action once. Centrx sends the reminder, the thank-you or the win-back message at exactly the right time.
- Remind customers about unpaid payment links
- Say thanks and ask for a review after an order
- Win back customers who haven't ordered in a while
Unpaid link reminder
An assistant that knows your shop.
Ask Cenbot how to do something, what's selling or who to follow up with. It can also answer customer texts for you, so nobody waits for a reply.
- Walks you through any part of the panel, step by step
- Answers questions from your own sales, customer and stock data
- Replies to customer texts about hours, order status and pickups, and hands anything tricky to your team
- Drafts campaigns, product descriptions and follow-ups for you to review
- Suggests item details from photos as you add inventory
- Works within each employee's permissions and asks before anything that moves money
Your month at a glance.
Revenue, orders, new and repeat customers on one clear dashboard, with a heads-up before your storage or a message pack runs low.
- Revenue and orders day by day
- New vs. repeat customers
- Usage meters for cloud storage and every message pack
Revenue by week
↑ 12.4%The right access for every employee.
Managers approve refunds, staff run the counter and owners keep billing. Security features are never a paid upgrade.
- Two-factor auth and session control on every plan
- Manager-only fields and an approval queue
- An audit log of every change: who, what and when
- Card data handled by Stripe, PayPal and Square, never stored by Centrx
Your own online store, built from your inventory.
Every plan gets a shop with its own link. Pick a template, drag sections into place, and customers buy straight from the page. Every sale lands in Orders.
- Ready-made templates and a drag-and-drop editor
- Tell Cenbot how it should feel and it restyles the page for you
- Items, prices and stock pulled from Inventory, so sold items come down on their own
- Checkout through Stripe, PayPal or Square, on a Centrx address or your own domain
Online Store
All your business files in one safe place.
Keep photos, receipts, papers and videos in colored folders. Open them from any phone or computer.
- Drag files in and sort them into colored folders
- Look at photos, PDFs and videos without downloading them
- Private: only your team can open them
- Need more room? Add 100 GB for $5/month and remove it anytime
Files
Works with the tools you already use.
Connect payments, shipping, accounting and automation in a couple of clicks. Centrx never sees your passwords for connected services.
See it with your own data.
Start on Free, or explore a demo shop that's already up and running.