The Free plan
Free costs $0 a month and needs no card. It’s for one person at one location, with up to 50 customers, 25 inventory items, 1 GB of storage and unlimited orders and payment links. On Free, Centrx keeps 5% of each card payment, on top of the payment provider’s own fee. Paid plans have no Centrx fee.
Email and SMS packs, extra storage, the phone line, Cenbot and automations need a paid plan. Business Email works on Free too, at $9 a month per domain once it’s verified: you add a card when you connect a domain. Upgrade from Settings → Plan & billing. There’s no trial on paid plans: you’re charged the day you upgrade, and you can move back to Free anytime.
Upgrade or downgrade
- Go to Settings → Plan & billing.
- Choose the plan you want.
- Confirm. The change applies right away.
If you’re over a smaller plan’s limits, like customers, inventory items or employees, nothing is deleted, but you can’t add more until you’re back under them or upgrade.
Moving down to Free from a plan you pay for by card: you keep your plan until the end of what you’ve paid for, then move. Team members other than the owner are paused on Free and come back when you upgrade.
Switch to annual billing
Pay yearly and get two months free: Hobby $390, Pro $990, Business $1,990 or Enterprise $3,490 a year. Switch in Settings → Plan & billing. Annual billing also waives setup fees on local and existing texting numbers.
If you reach a plan limit
Checkout is never blocked, so customers can always pay you. You'll get a heads-up at 80% of any limit, so you can upgrade before it matters.
Cancel
Monthly plans have no contract. Cancel any time from Settings → Plan & billing. You keep your plan until the end of the period you’ve paid for, then your workspace moves to Free. Nothing is deleted, and you can upgrade again whenever you like. The same happens if a payment fails and still can’t be collected after we’ve asked you to update your card.
Still stuck? Contact us or email [email protected]. We usually reply within one business day.